Jennifer Hancock

Jennifer Hancock, President and CEO


Jennifer Hancock is the President and CEO of Volunteers of America of Mid-States. Jennifer earned her bachelor’s and master’s degrees in social work from the University of Kentucky, where she began a career dedicated to social justice and community building.

Jennifer has served in many capacities during her more than 20 years of professional leadership in the nonprofit sector and in her 15 years advancing the mission of VOA. Under her leadership, VOA has become a nationally recognized expert in providing family-focused and results-oriented solutions for the opioid and addiction crisis. Working closely with a wide range of elected officials and community leaders, the organization has earned consistent recognition for providing best practice care in more than 40 programs.

Jennifer has led VOA through unprecedented growth and now oversees a $50MM budget and a team of more than 650 professionals across 4 states. In addition to addition recovery services, VOA also delivers solutions in the areas of veteran services including suicide prevention, housing and homelessness, public health, comprehensive care for adults with intellectual and developmental disabilities and a Restorative Justice program that helps to keep youth out of the criminal justice system. Her love for bringing diverse stakeholders together to solve a complex social problem and seeing the tangible and many positive outcomes of the mission of VOA is what drives her most.

Jennifer is active in the community, serving as Chair of the Leadership Louisville Center and on the boards of the Kentucky Children’s Justice Act Task Force, University of Louisville School of Public Health, Impetus for a Better Louisville, Smart on Crime, National Office of Volunteers of America, AdventHealth Hospital, West End Opportunity Partnership, You Decide, Kentucky! and as an Advisory Council Member of Young Professionals Association of Louisville. She was recently honored to receive the 2022 Business First Power 50 award as well as the 2022 Enterprising Women award.