Partnering to Improve Health Outcomes

Volunteers of America has launched a new program called Determined Health. In partnership with Humana Health Plan, this program is designed to educate and engage residents of Louisville's West End neighborhoods. Determined Health features Community Health Workers (CHWs). They provide grassroots outreach designed to address the root causes of health disparities and inequities by focusing on the social determinants of health and connecting area residents with access to high-quality health care.

The innovative new program employs trained CHWs who engage with the residents at increased risk of poor health by providing care coordination, offering support for chronic disease management, navigation of community resources, empowering individuals to make health decisions, community outreach, and increased health education.

CHWs will coordinate health care services with health care teams to achieve successful health outcomes for participants. VOA and Humana's goals for the program include reducing health disparities in Louisville, bridging the gap in care, and improving health outcomes for all program participants.

We offer a variety of services to community members in the following zip codes: 40203, 40208, 40210, 40211, 40212, and 40216.

4303 West Broadway

Louisville, KY 40211

(502) 635-4568

In the News:

Computers donated to Volunteers of America facility aim to address digital divide in Louisville (

People attend West Fest in west Louisville | |

Humana, Volunteers of America partner for new program (

VOA, Humana team up for 'Determined Health' program |

Refer a Patient Now

“VOA is thrilled to be a partner in this innovative and life-changing campaign and we’re so grateful to Humana for their leadership and commitment. Our goal is providing education and access that lead to improved health outcomes for residents of West Louisville. Our trained Community Health Workers are ready to answer questions, connect people to care, support the people we serve and make sure we are helping people stay healthy.”

Jennifer Hancock, President and CEO of Volunteers of America Mid-States